Milton Bennett has a superb paper (available free in .pdf format) called “A developmental model of intercultural sensitivity“.
He talks about the various stages of intercultural sensitivity as being denial, defense against difference, minimizing difference, accepting difference, adapting to difference and finally, integrating difference. The report contains a description of each stage, as well as activity suggestions to help learners, regardless of their age, to progress from one stage to the next.
This is a brilliant piece of work, clearly explained in simple words — in 14 pages.
Check out Bennett’s paper here: http://www.library.wisc.edu/EDVRC/docs/public/pdfs/SEEDReadings/intCulSens.pdf
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Sarah Elaine Eaton is a faculty member in the Werklund School of Education, University of Calgary, Canada.